fortun365 Casino & Sportsbook Data Care
This page describes what data we collect when you use fortun365 and how we keep that information protected. We take your privacy seriously — your email, phone number, payment details, and identity information are encrypted and stored securely. We never sell your data to third parties, and we use it only to manage your account, process payments, comply with financial regulations, and communicate with you about your fortun365 account or our services.
When you access our live-dealer tables, sportsbook, or slot games from anywhere in a supported jurisdiction, your session is encrypted. We log minimal information about your activity — mainly transaction records and account changes — to detect fraud and resolve disputes. This policy explains exactly what we collect, who has access to it, and what rights you have over your own data.
If you have questions about how we handle your information, our support team in Indonesian and English is available via the help centre on fortun365.
Data We Collect on fortun365
We collect data in two categories: what you provide directly, and what we log during your use of fortun365.
Information You Provide
When you register on fortun365, you give us your email address, full legal name, date of birth, and phone number. You choose a username and password. If you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, or anywhere else in a supported jurisdiction, this information is the same — we collect it once at registration.
When you deposit money, you choose a payment method: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer (mobile banking, local payment, online payment, e-wallet). Your fortun365 account records which payment methods you've used, but we don't store your full payment card numbers or e-wallet login credentials. The payment processor (mobile banking, local payment, etc.) handles that data — we only see confirmation that a deposit succeeded.
Before you withdraw funds, we ask for identity verification. We collect your national ID number (KTP for Indonesian citizens) and ask you to confirm your legal name and birthdate match your official documents. This data is encrypted and stored separately from your general account data.
Data We Log Automatically
When you log into fortun365, we record the date, time, and device type (mobile, desktop, tablet). If you enable two-factor authentication, we log each time an SMS code is sent and verified. We log your game activity: which tables you access, how long you play, and your transactions (deposits, withdrawals, game outcomes). We don't record video or audio of your gameplay, but we do record game results and your bets so we can settle disputes and detect fraud.
Our servers may sit outside your jurisdiction — some data processing happens on servers in other countries. This is common across online gaming platforms. All data in transit is encrypted using industry-standard TLS / SSL protocols, so even if data crosses borders, it remains secure.
How We Use Your Data and Your Rights
We use your data for several purposes. First, we use it to run your account: to log you in, process deposits and withdrawals, and display your balance and transaction history. Second, we use it for compliance — identity verification prevents fraud and meets financial-regulation requirements in the jurisdictions where fortun365 operates. Third, we use it for support — if you contact us with a question about Liga 1 odds or how to withdraw via GoPay, we use your account data to look up your history and help you.
We do not use your data for marketing emails, push notifications, or third-party advertising. We do not sell your data to brokers or analytics companies. We may share your data with payment processors (e-wallet, mobile banking, local payment, etc.) only as needed to complete a transaction, and with regulators only if legally required to do so.
Your Rights and Account Requests
You have the right to request a copy of all data we hold about you. Contact our support team with your account email, and we'll provide a download of your personal information (email, phone, name, ID number, transaction history) within a few business days. You also have the right to request corrections — if your phone number on file is wrong, we'll update it.
You can close your account anytime by requesting account closure through the help centre. When you close your account, we retain your data only as long as required by law (typically a few years for financial records). We don't delete data sooner because regulators may request transaction history for investigation or compliance purposes.
If you believe your fortun365 account has been breached or your data misused, contact support immediately. We'll investigate and help secure your account. We also encourage you to enable two-factor authentication — it adds an extra layer of security so even if someone obtains your password, they can't log in without your phone.
Data protection summary
- We encrypt all data in transit and at rest — no unprotected storage.
- We never sell your data to third parties or use it for marketing.
- You can request a full copy of your data or request account closure anytime.
- We retain data only as long as required by law and for fraud prevention.
- Enable two-factor authentication to further protect your fortun365 account.
Third Parties and Data Processors
fortun365 works with third parties to deliver our services. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) see your transaction details. Our live-dealer providers (studios that stream blackjack, roulette, baccarat tables) have minimal access to your account — they see only your username and bet amounts during gameplay. Our server host may see server logs, but not your personal information.
All third-party processors agree contractually to protect your data and use it only for the purpose we specify. We don't allow them to market to you or share your information with others.
Changes to This Policy
If we change how we handle your data, we'll notify you via email and ask you to acknowledge the update before it takes effect. Continued use of fortun365 after notification means you accept the changes. If you disagree, you can close your account and request deletion of your data (subject to legal retention requirements).
Our commitment to protecting your privacy is as strong as our commitment to keeping your live-dealer sessions secure and your withdrawals processed fairly. If you have questions about this policy or how fortun365 handles your information, contact our multilingual support team anytime. Your trust is essential to us.